Meeting with your auto mechanics in Lansing, MI should not feel like talking to someone in a foreign language. Far too many people have trouble communicating effectively with their mechanic, and sometimes both parties are guilty. Many customers are too vague in explaining what they want done on their car, while some mechanics have trouble simplifying their repair work so someone not well versed in automotive language can understand.
Good communication is critical to ensuring you have a quality experience at an automotive repair shop so your car will get the best service possible. Take some time to learn how you can better talk to your auto mechanics in Lansing, MI.
- Describing the problem: When you need to visit a mechanic with a car problem, how well you describe what is wrong can directly affect how quickly the repair will happen. Simply offering a few vague details will not give your mechanic much to work on. Write down the symptoms before you visit the mechanic and try to explain them with as much detail as possible. Include the circumstances when you first noticed the problem developing. A great description will allow the mechanic to identify the problem in much less time.
- Ask questions: Do not be afraid to ask questions of your mechanic. In fact answering a bunch of questions up front is much easier than dealing with a dissatisfied customer later on. Once again, consider writing down a few questions ahead of time so you do not forget. Good questions include whether you can get a second opinion once the diagnosis is complete, how much the diagnosis costs apart from the repair work, and whether they will be able to fix the problem once they have discovered it. Miscommunication is the primary reason people get angry with their mechanic, so clear things up ahead of time and avoid problems later.
- Expectations: Have realistic expectations for your auto mechanics in Lansing, MI. If a mechanic is not sure what is wrong with your car, then it can be difficult for them to estimate how long it will take to find out what the problem is. Time is money for mechanics, so you should not expect timely procedures to be inexpensive. Some repair work takes a lot of time. Getting angry that you are without a car for a day is not going to speed things along. Have realistic expectations of what quality auto service should include.
A quality mechanic will do their best to offer excellent service. Importantly, they will also not try to rip you off by charging for services they did not complete, upsell you on services you don’t need or lie to you about how long it took to diagnose a problem. Pay a good mechanic back by attempting to communicate effectively with them, especially when describing problems. Also ask questions ahead of time to ensure there are no misunderstandings, and set realistic expectations for your mechanic.
Follow the tips above to ensure good communication and you can guarantee a more positive experience next time you visit a mechanic. Contact PFS Auto Repair today for any repairs you may need. We’re committed to providing strong communication and quality automotive repair services for fair prices.